Question 1

How often should I water my plants?

Accepted Answer

Knowing your plant's watering needs is your first step to answering this question. Is it a fern and needs to be watered every time the topsoil dries out? Or is it a succulent that needs the soil to be dried out completely before getting soaked again? Using Tanner's online care guides and/or book is the best way to answer this question for each individual plant.

Question 2

Where do you get your houseplants?

Accepted Answer

We are the actual grower of everything on this site:
Sourcing plugs through local tissue culture labs to ensure crop consistency.
Purchased seed and cutting crops sustainably using CITES international endangered species standards as guide.
Cared for and managed with a variety of both traditional and biofriendly controls. 
Grown ethically using hometown domestic labor.

Question 3

How do you ship in winter time?

Accepted Answer

It seems crazy to ship a living plant in the cold months, we know. But over the years of trial and error we have come up with a great system that includes individual heat packs, radiant barriers, and careful boxing.

We feel confident shipping down to 32 degrees Fahrenheit. If there are any temperatures between our greenhouse and your porch that dip below freezing, we will hold the plant at our facility until the weather is safer. If this happens with your order, we will contact you as soon as we can to discuss your options. We will always want to maintain plant integrity and open communication with our customers.

Question 4

How long do you guarantee your plants?

Accepted Answer

We are proud of the plants we grow. If you have any concerns with the quality of what was delivered, pictures must be provided within 2 days of receival. This helps us identify any issues in a timely manner and make the necessary adjustments.

We understand that life happens, kids or pets knocking plants over, something happens and you forget to water, or it's not receiving the light it needs. As understanding as we are, we cannot and will not take responsibility for the care the plant receives after it arrives to you. We offer multiple resources where you can learn the best techniques to keep the plant thriving at home and you can be a successful plant parent.

Question 5

Why are the leaves dropping?

Accepted Answer

Leaves dropping from houseplants can be a common occurrence and is often a sign of stress or pest. Most commonly, it is due to over or underwatering, possible drastic change in temperature, or lack of proper lighting. It is important to assess the plant's environment and identify the root cause to prevent further leaf drop. Regular care and maintenance, including proper watering, fertilization and pest management can help promote healthy growth and minimize leaf loss.

However, if the leaves that are dropping come from the bottom, or are the oldest leaf on the plant, it is a natural process and to be expected.

Question 6

What plants are good for beginners?

Accepted Answer

A great houseplant for beginners is the pothos plant. It is easy to care for, can tolerate a variety of lighting conditions, and can grow in both soil and water. Pothos plants are also known for their air-purifying qualities, making them a great addition to any indoor space. As with any plant, it is important to research the specific care instructions for your pothos plant to ensure it thrives in your home.

FAQ

Frequently asked questions